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Privacy Policy

How we collect, use, and protect your information.

Last updated: 2026-10-22

Overview

The Fresh Tank Company (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or communicate with us by text message.

Information We Collect

We may collect:

  • Contact information you provide (such as name, email, phone number).
  • Service details you share (such as RV type, location, and service requests).
  • Feedback and testimonial consent, when you submit a feedback form and choose whether your comments may be used as a testimonial.
  • Newsletter preferences, when you opt in to email updates via our newsletter sign-up form or a contact or scheduling form.
  • Mobile opt-in and consent information, when you agree to receive text (SMS) messages from us, along with the content of messages you send to us.
  • Basic usage data (such as pages visited and device/browser information).

How We Use Information

We use the information to:

  • Respond to inquiries and schedule services.
  • Provide customer support, including by text message when you have opted in.
  • Send newsletters or service updates when you have opted in.
  • Publish feedback as a testimonial on our website, only when you have explicitly consented.
  • Improve our website and services.
  • Comply with legal obligations.

Data Sharing

We do not sell your personal information. We may share information with trusted service providers who assist with communications or operations, or when required by law. When you opt in to our newsletter, your name and email address are transmitted to EmailOctopus, our third-party email marketing platform, solely for the purpose of sending you updates. Payments are collected in person or by invoice using Square; we do not process payment information through this website. Square’s privacy policy governs how your payment data is handled.

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Affiliate Disclosure

Some pages on our website, including our Recommended Products pages, may contain Amazon Associate or other affiliate links. If you make a purchase through one of these links, we may earn a commission at no additional cost to you. We only recommend products we’ve personally used or trust for RV tank and water system maintenance.

Cookies and Analytics

We may use cookies or similar technologies to support site features and, when enabled, third-party map embeds, analytics, or marketing tools. You can control preferences through the website’s Cookie Settings control and through your browser.

Data Retention

We retain inquiry and contact information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For customers who have engaged our services, we retain service records — including contact details, service history, and related correspondence — for as long as reasonably necessary for business operations, invoicing, and legal compliance.

Your Choices

You may request access, correction, or deletion of your personal information by contacting us. If you have opted in to email updates, you may unsubscribe at any time using the unsubscribe link in any email we send, or by contacting us directly. If you have opted in to text messages, you may opt out at any time by texting STOP, as described in the Messaging Program Terms and Conditions below.

Messaging Program Terms and Conditions

  1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (470) 538-0104.
  2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at contact@thefreshtankco.com .
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at contact@thefreshtankco.com

Contact Us

If you have questions about this Privacy Policy, contact us at: