Refund & Cancellation Policy
How we handle cancellations, rescheduling, and refunds.
Last updated: 2026-03-05
Appointments
Appointments can be scheduled by phone, email, or through our website. Please provide accurate service details and location information.
Cancellations and Rescheduling
If you need to cancel or reschedule, please contact us as soon as possible. We will do our best to accommodate changes.
Weather and Business-Initiated Rescheduling
Our services are performed outdoors and may be affected by weather conditions. In the event of inclement weather or other circumstances beyond our control, we may need to reschedule your appointment. We will contact you as soon as possible to arrange an alternative time that works for you.
Refunds
If a refund is applicable, we will process it promptly using the original payment method. Refund eligibility may depend on the service status and timing of the cancellation.
Service Issues
If you experience an issue with a completed service, contact us so we can make it right.
Contact Us
If you have questions about this policy, contact us at:
- Email: hello@thefreshtankco.com
- Phone: 470-538-0104